Answers to the most frequently asked questions and troubleshooting tips for ZidBit Clinic OS and Hospital System.
For security, verification codes expire after 10 minutes. Click Resend Code to generate a new, valid code.
Sessions automatically expire after 24 hours to protect sensitive Protected Health Information (PHI) and comply with international medical data privacy standards. Simply request a new email code to log back in.
Always search by the patient's 10-digit mobile number. It is the fastest, most reliable unique identifier across the system.
No. For medico-legal compliance and medical record integrity, patient health profiles cannot be permanently deleted. If a patient moves or a duplicate record was created, an Administrator can click Deactivate Patient, which removes them from active lists while safely preserving historical audit logs.
Clinic OS automatically compares recorded vitals against standard clinical physiological ranges (e.g., Blood Pressure, Heart Rate, SpO2, Temperature). An amber flag simply alerts the healthcare provider that the reading is outside normal baseline limits. The value is still saved exactly as entered.
Yes. Press <kbd>Q</kbd> anywhere in the application to launch Quick Consult. Enter or search for the patient, document your notes, and generate a prescription in seconds without forcing the patient through full appointment scheduling.
The warning triggers when an ingredient in the prescribed medication matches a recorded allergy in the patient's Medical History (e.g., prescribing Amoxicillin to a patient with a Penicillin allergy). Review the patient's allergy chart carefully. You can either select an alternative drug or enter a clinical justification override if clinically indicated.
Yes. In Workspace Settings → Prescription Pad, toggle the layout mode to Pre-printed Stationary. You can adjust top and bottom margins in millimeters so the digital prescription prints cleanly below your physical clinic header without overlapping.
Once a consultation is finalized, its core diagnosis and clinical timestamp are locked to preserve medical audit validity. If an amendment is necessary, create a follow-up note or contact ZidBit support via the Help Drawer.
Open a web browser on any smart TV, Firestick, Chromebox, or mini-PC connected to the lobby monitor and navigate to https://zidbit.com/display/waiting-room. Log in once with your clinic credentials and full-screen the browser (<kbd>F11</kbd>). Tokens will update in real time with audio chimes as clinicians call patients into consult rooms.
No. Once marked Paid, financial invoices are permanently locked to ensure accounting integrity and prevent unauthorized manipulation. If a dispute or billing error occurs, an Admin can issue an approved adjustment note or credit balance.
Yes. Clinic OS supports standard 80mm and 58mm POS thermal printers as well as standard A4/A5 laser/inkjet printers. Receipts format automatically for clean thermal slip printing.
Check the following in order:
New clinics receive 100 complimentary starter credits. When your balance runs low, clinic Admins can instantly top up messaging credits in Workspace Settings → Wallet using UPI, Debit/Credit Card, or Net Banking.
If your facility is an admitted-patient hospital, nursing home, or surgical polyclinic, ask your clinic Administrator to contact ZidBit or update your facility type to Hospital / Polyclinic in facility settings. This instantly unlocks the Inpatient (IPD), Nursing Station, and Pharmacy POS modules.
ZidBit Clinic OS · v2.3.0 · Last updated October 2026