💬 Communication Center

The Communication Center is your direct line to the ZidBit team. Use it to report issues, give feedback, or ask about plans and pricing — all from inside the app.

Accessible by: Everyone (all roles)

Communication Center vs. Team Chat: the Communication Center is for reaching the ZidBit team (feedback, bugs, sales). To message your own colleagues, use Team Chat.

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Opening the Communication Center

Click Communication in the sidebar.

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Sending a Message

You can send three types of messages:

To send a message:

1. Open Communication in the sidebar.
2. Choose the message type — Feedback, Bug Report, or Sales Inquiry.
3. Enter a short Subject.
4. Choose a Priority Level — Low, Medium, or High — so the team knows how urgent it is.
5. Type your message in the Message Details box — be as detailed as possible.
6. Click Send.

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Viewing Your Conversation History

Open the My Conversations tab to see everything you've sent as a conversation thread, with the most recent at the bottom. You'll also see any replies from the ZidBit team.

Each message shows:

• Who sent it (You or ZidBit Team)
• The time it was sent
• A status badge (e.g. Sent, Read, Replied)

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Tips for Effective Bug Reports

When reporting a bug, include:

• ✅ What you were trying to do
• ✅ What you expected to happen
• ✅ What actually happened
• ✅ The page or section you were on (e.g. "Invoices > Record Payment")
• ✅ Any error message you saw on screen

The more detail you provide, the faster we can resolve it.

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Response Times

The ZidBit team typically responds within 1 business day. For urgent issues, set the message Priority to High.