Clinic OS provides two distinct communication channels:
- Patient Communications (Sidebar → Communications) — Send messages, reminders, and updates directly to patients via WhatsApp, SMS, or Email.
- Help & Support Tickets (Header → Help (?) icon) — Contact the ZidBit team for bug reports, feedback, and technical support.
1. Patient Communications (Sidebar)
Accessible by: Admin, Doctor, Receptionist
The Communications page in the sidebar is your clinic's patient messaging center.
Features
- Send Message / Compose: Send targeted individual messages or announcements to patients. Select from pre-approved WhatsApp templates or custom messages.
- Templates: View approved messaging templates for appointments, follow-ups, invoices, and health reminders.
- History & Logs: Review delivery status (Sent, Delivered, Read, Failed) for all outbound patient messages.
- Wallet & Credits: View your WhatsApp notification wallet balance and message credits.
To learn more about automated reminders and WhatsApp wallet setup, see Patient Notifications.
2. Help & Support Tickets (ZidBit Team)
Accessible by: Everyone (all roles)
Need help, found a bug, or have a suggestion for ZidBit? Submit a ticket directly through the Help Drawer.
Opening Help & Support
Click the Help (?) icon in the top-right of the header bar, then click the Support Ticket tab.
Submitting a Ticket
You can submit four types of tickets:
| Type | When To Use |
|---|
| Bug Report | Report an error, glitch, or unexpected behavior |
| Feature Request / Feedback | Suggest an improvement or new feature |
| Support | Ask for technical guidance or help with clinic setup |
| Sales Inquiry | Inquire about adding doctor seats or annual billing |
To submit a ticket:
- Click the Help (?) icon in the header bar.
- Select the Support or Submit Ticket tab.
- Choose the ticket type and set a Priority Level (Low, Medium, High, Urgent).
- Enter a concise Subject and detailed Description. You can attach screenshots or error logs.
- Click Submit Ticket.
Tracking Your Tickets
In the Help Drawer, switch to the Ticket History view to see past conversations, status updates, and replies from the ZidBit support team.
Tips for Effective Bug Reports
When reporting an issue to ZidBit:
- ✅ Describe what you were trying to do and what happened.
- ✅ Specify the page or module (e.g. "Billing > Record Payment").
- ✅ Attach a screenshot if possible.
- ✅ Note any error banner or toast message that appeared.